Tirane, ofroj vend pune Retention Specialist

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Retention Specialist

PURPOSE OF THE POSITION: Handle and resolve complaints in accordance with the Complaints Handling Procedures. Handle contract termination request with the internal procedure of the department.

Main Tasks:
• Ensure all requests logs are registered & are kept updated with all required information and actions taken.
• Treat daily requests for post2pre/termination for B2C customers.
• Analyze customer data and based on treatment schema prepare an accurate response for Shops & Customer (B2C).
• Negotiate when needed with the customers that have requested the contract termination and try to keep them through offers according to the policies.
• Handle the documents’ correctness and forms of contract termination/post2pre.
• Check the MSISND status as charging manner, offers status, contract status of customers and inform Shops based on the flow.
• Provide reports as appropriate both to internal and external usage.
• Report to the superior any probable problems and look after for a valid and on time solution.
• Provide ideas, suggestions, solutions based on daily/weekly/monthly analysis.
• Support team members when is needed.
• Assist the direct superior in any request made.
• Other duties as per job responsibilities.

Education: University degree.

Experience and Qualifications: 1 year preferable in similar areas of customer support.

Skills:
• Very good knowledge of Microsoft Office Package;
• Very good knowledge of the Company’s services and offers;
• Very good communication and formal writing skills;
• Very good knowledge of English language;
• Very good negotiating skills. Ability to multi-task, prioritize and meet deadlines;
• Excellent analytical and problem-solving skills;
• Able to work with minimal supervision. Confidentiality;
• Team spirit;
• Availability;
• Work Overtime.

Interested candidates should apply by apply by the link: Job/Details-One

Deadline for the application is August 2nd,2024.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP