Get this opportunity! Be that ONE! Retention Specialist PURPOSE OF THE POSITION: Handle and resolve complaints in accordance with the Complaints Handling Procedures. Handle contract termination request with the internal procedure of the department. Main Tasks: • Ensure all requests logs are registered & are kept updated with all required information and actions taken. • Treat daily requests for post2pre/termination for B2C customers. • Analyze customer data and based on treatment schema prepare an accurate response for Shops & Customer (B2C). • Negotiate when needed with the customers that have requested the contract termination and try to keep them through offers according to the policies. • Handle the documents’ correctness and forms of contract termination/post2pre. • Check the MSISND status as charging manner, offers status, contract status of customers and inform Shops based on the flow. • Provide reports as appropriate both to internal and external usage. • Report to the superior any probable problems and look after for a valid and on time solution. • Provide ideas, suggestions, solutions based on daily/weekly/monthly analysis. • Support team members when is needed. • Assist the direct superior in any request made. • Other duties as per job responsibilities. Education: University degree. Experience and Qualifications: 1 year preferable in similar areas of customer support. Skills: • Very good knowledge of Microsoft Office Package; • Very good knowledge of the Company's services and offers; • Very good communication and formal writing skills; • Very good knowledge of English language; • Very good negotiating skills. Ability to multi-task, prioritize and meet deadlines; • Excellent analytical and problem-solving skills; • Able to work with minimal supervision. Confidentiality; • Team spirit; • Availability; • Work Overtime. Interested candidates should apply by apply by the link: Job/Details-One Deadline for the application is August 2nd,2024. We will be glad to interview all candidates selected from the CV screening. HR GROUP