Job Title: Customer Support Representative (German Speaker) – 3-Month Contract Location: Tirana Job Type: Full-time, Temporary (3-month contract) Job Description: As a Customer Support Representative (German Speaker) on a 3-month contract, you will be responsible for providing exceptional support to our German-speaking customers. You will handle inquiries, resolve issues, and provide solutions across various communication channels, including phone and email. This role requires a strong customer-first mindset, problem-solving abilities, and fluency in German. Responsibilities: Respond promptly and professionally to customer inquiries via phone and email in German Address customer issues and concerns, providing effective solutions and ensuring customer satisfaction Follow up with customers to ensure their issues are resolved and their needs are met Stay up-to-date with product knowledge, company policies, and best practices to provide accurate information to customers Assist in maintaining a positive company image through excellent customer service Working hours: 8:00-16:30 & 9:00-17:30 2 days off per week Why Join Fusion BPO Services? Competitive salary Dynamic, collaborative, and innovative work environment Work-life balance and flexibility Don't lose any more time, we are waiting for you!! Cel. : +355 69 861 6908