Tirane, ofroj vend pune

Get this opportunity!

Be that ONE!
​Retail Service Support Specialist

PURPOSE OF THE POSITION: Service Desk for Fix Retail Customers, Responsible for Service Provisioning regarding new activations, line transfer, upsells, and down sells and first-line, troubleshooter for FIX Retail Customers (ADSL, VDSL, IPTV, GPON).

Main Tasks:

First Line of support for Field Technicians over the telephone;
First Line troubleshooter for FIX retail customers (ADSL, VDSL, IPTV and GPON);
Trouble Ticket followers and closures, for issues opened by Call Center and Sales Representatives;
Service Provisioning for Tickets regarding new activations, line transfer, upsells, and down sells;
Sales Order creation and provisioning for Bit Stream customers (Tring, MCN, Abissnet, VIVO etc.);
Follow-up, troubleshooting, and fixing all complaints regarding Bit Stream customers;
Initiation of Trouble Tickets for special customers (with the request of Commercial);

Education: University degree in Telecommunication Engineering, Electronic Engineering, or equivalent;

Experience: More than 1 year in the same profile/industry;

Skills:

Fluent in English (both written and spoken);
Good knowledge of MS Office package;
SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc, strong client-facing communication skills and professional representation of the company;
Communicative, team player, problem-solving, willing to work under pressure, advanced troubleshooting, and multi-tasking skills;

Interested candidates should apply through the link: Job Details_Retail Service Support Specialist

Deadline for the application is December 4th, 2024.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP