Kompania: Vodafone Albania Sh.A.

Qyteti: Tirane

Lloji i punes: Kohe e plote

Sektori: Marketing & Shitje

Pershkrimi i punes

Role purpose: To lead, direct, monitor and develop telesales agents to make sales and earn high satisfaction from customers; obtain excellent records in call quality and sales delivery. Key accountabilities and decision ownership: Be inspiring leader, energized to motivate team members to abide by company’s goals Problem handling and solving ability Flexible and proactive Ability to target and create and action plan. Provide constant feedback to the team members, stakeholders and management. Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results Maintain healthy group dynamics Recognize and celebrate team and team member accomplishments and exceptional performance Lead the team by setting a good example Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results. Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills Monitor and develop the team constantly with the purpose of reaching the goals. Coordinate and collaborate with key stakeholders of the activities Core competencies, knowledge and experience: Proven hands on experience on Telesales floor management and/or Telesales department Industry, market and competition knowledge High communication, influence and negotiation skills Familiar & passionate about new Technologies Be innovative, sharp, flexible and open minded Demonstrate excellent written and verbal communication skills across functions Telecommunication industry or other industries with high focus on telesales Must have technical / professional qualifications: Bachelor’s degree Strong planning and organizational skills; ability to judge and manage multiple priorities under tight project deadlines Excellent verbal and written communication skills in both Albanian and English languages Excellent knowledge of Microsoft office tools (Excel, Power point) Please send your CV in the below email: humanresources.al@vodafone.com Please note: Selection Process and Employment will be conducted by Vodafone Albania Dealers and Partners

Si te aplikoni

Email: humanresources.al@vodafone.com