Company Description Fusion BPO Services is a leading provider of Business Process Management & Global customer experience management solutions. With a global workforce of 14,000+ professionals from diversified educational & ethnic backgrounds, we offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. Our operations are powered by cutting-edge AI & ML-enabled digital solutions to maximize efficiency, performance, and overall workspace experience. Role Description This is a full-time on-site role for a Technical Support Specialist located in Tirana. The Technical Support Specialist will be responsible for providing technical support, troubleshooting technical issues, and resolving customer support tickets. The role includes interacting with a diverse group of customers, maintaining customer satisfaction, and ensuring timely resolution of issues. Qualifications Technical Support and Troubleshooting skills Analytical skills Customer Support and Customer Satisfaction skills Excellent communication skills, both written and verbal Ability to work in a fast-paced environment with minimal supervision Experience with CRM software and ticketing systems Bachelor's degree in Computer Science or related field Experience in customer service or technical support is a plus Apply Now by sending your CV via: Email: albania.hiring@fusionbposervices.com