Are you fluent in Italian and English, with a passion for problem-solving and a drive to kick-start your career in the dynamic world of SAP? We're seeking dedicated individuals to provide top-notch support to our international clients. If you're ready to embark on an exciting journey in SAP, read on! Key Responsibilities: Receiving, recording, and tracking requests from international, mostly Italian-speaking clients, that arrive via e-mail and telephone and their adequate registration in ticketing systems in Italian and English Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English Contact with other levels of support Reporting common mistakes and their solutions (writing documentation) Translating requests and documentation Working in shifts, where all shifts outside the period 8 am to 8 pm (including the shifts on weekends) are in work from home modality and paid accordingly Required Qualifications: An excellent knowledge of spoken and written Italian and English language is mandatory since all job activities are carried out towards foreign clients in the Italian language A good knowledge of computer usage is necessary Minimum work experience in interacting with native speakers of Italian language is desirable, and the same experience with native speakers in English is a plus Previous experience in providing IT technical support is a big plus Knowledge of any SAP modules, or knowledge of business processes is a big plus What We Offer: Training program on the job consisting of basic training of business processes and basic training in SAP, aimed to fully prepare the candidates to work in supporting an SAP environment A chance to commence a completely new career in SAP, the most commonly used system of solutions aimed at large businesses (since 75% of all global business transactions come in contact or are carried out in full through SAP solutions) The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees Great colleagues, open informal, and fun atmosphere A chance to be part of a highly professional international environment Opportunity to learn from experienced colleagues, including internal knowledge-sharing sessions Hybrid model of work. Employees can choose whether they will work from the office or at home Private health insurance FitPass Possibility to learn 7 different languages using our E-learning platform Team building, conferences, and events How to Apply: Please send your updated CV (in English language) with the following information: The level of knowledge of Italian and English languages as well as information on how the knowledge of both languages was acquired Please state your relevant work experience in the field of customer support Please fill in this form: https://forms.office.com/Pages/Resp...LuDqvvptUMzBXRk85NU5CMDlIMFUwQ01ST0hWVlZPTy4u We're excited to meet you - best of luck!