​ Role Purpose:Support Customer on direct contact channels & Email. Provide superior experience by resolving customer issues and deliver brand promise. Key Accountabilities: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills. Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, good knowledge of MS Office and Dynamics 365 Computer literacy Identifying, escalating priority issues and reporting to the high-level management. Expertise in the customer service area and technical support Knowledge / Skills / Experience required: (Include Professional / Technical and Personal Attributes) Bachelor’s degree 1 year experience preferable in similar areas of customer support Technology literate, great communication skills, multitasking, flexible, team player Key Metrics & Relationships:Customer Satisfaction Score. Resolution Rate. First Contact Resolution Rate. Customer Retention Rate. Ticket Volume by Channel. Critical management Relationships: Project Manager, Team Leader, Technician.