Tirane, ofroj vend pune Customer Support Specialist – Travel Industry

Customer Support Specialist – Travel Industry
Benefits:
• Company Events
• Bereavement Leave
• Company Pension
• Health & Wellbeing Programme
• Life Insurance
• Referral Programme
• Sick Pay
Key Note:
• Work From Home
FlexibilityCandidates must be fluent in English and submit a full transcript and diploma.

• Albanian speakers must provide their full diploma and transcript inEnglish as clear, scanned files.
Salary: £20,000 – £35,000 per year

The Opportunity:
Join our dynamic team as a Customer Support Specialist and play a vital role in afast-paced, exhilarating environment within the travel industry. This is an ideal position forindividuals passionate about customer service and eager to make a significant impact in thetravel sector.

Core Responsibilities:
• Handle inbound and outbound calls, assisting customers and travel agencieswith travel-related inquiries and reservations.
• Manage itinerary changes in collaboration with vendors and suppliers.
• Use sales techniques to ofer upgrades and enhance customer experiences.
• Monitor shared inboxes and respond to queries through our website andemail.
• Ensure reservation accuracy, log discrepancies, and notify management.
• Care Team.
• Address and resolve post-travel customer issues as part of our CustomerConfirm special requests and room bookings with suppliers.
• Support the Operations Department with various tasks, changes and suppliers.
Manage ticketing processes, including exchanges, refunds, and scheduleProcess documents and maintain efective communication with customers
• Research and propose alternative accommodations in response to schedulechanges and passenger requests.
• Perform additional duties as required, contributing to team eforts.
Qualifications:
Graduate or Postgraduate degree taught in English.
Exceptional customer service and communication skills.
Strong organizational and problem-solving abilities.
Prior experience in the travel industry or customer service (preferred).
Ability to multi-task and meet tight deadlines.
Computer literacy, particularly in Microsoft Ofice.
A keen focus on accuracy and quality.

Full-timeMonday to Friday
• Weekend AvailabilitySupplemental
Pay Types:
Bonus Scheme

Experience:
• Customer Service: 1 year (preferred)

Work Location:• Remote