Tirane, ofroj vend pune Customer Service German language

Company Description
At Rekruto.al, a human resources consultancy recruitment agency, we strive to connect exceptional talent with extraordinary companies and provide personalized human resources solutions that drive organizational success. Our commitment to excellence, integrity, and professionalism guides everything we do, ensuring superior results for both our clients and candidates.

Job Summary
The Customer Service Specialist (German Language) will provide dedicated support to German-speaking customers, handling inquiries, troubleshooting issues, and ensuring customer satisfaction. The specialist must be fluent in German and able to communicate effectively and empathetically. This role requires excellent problem-solving skills, attention to detail, and the ability to deliver high-quality customer service experiences.
Key Responsibilities

Customer Support: Respond to customer inquiries in German through various channels, including phone, email, and live chat..
Product Knowledge: Gain a thorough understanding of the company’s products or services to provide accurate information to customers.
Order Processing: Assist with order placements, cancellations, refunds, and other related requests.
Feedback Collection: Gather and report customer feedback to assist in the continuous improvement of products, services, and processes.
Collaboration: Work closely with other departments, such as Technical Support, Sales, and Logistics, to resolve customer concerns effectively.
Follow-up: Conduct follow-up communications as necessary to ensure customer satisfaction and closure on all issues.
Required Skills and Qualifications

Language Skills: Fluent in German (native or near-native level) and proficient in English.
Customer Service Experience: Minimum of 1-2 years of experience in a customer service or call center environment.
Communication Skills: Excellent verbal and written communication skills in both German and English, with a customer-friendly approach.
Problem-Solving Ability: Strong analytical and problem-solving skills to provide effective solutions.
Organizational Skills: Strong time management skills with the ability to multitask and prioritize effectively.
Experience in Industry: Prior experience in the industry (tourism and booking) may be advantageous.
Working Conditions

Location: Typically office-based in the center of Tirana
Hours: May require flexible working hours, from monday to friday
Payment: 800 euros net/monthly + 500 euros bonus
Apply via mail aplikime@rekruto.al or contact us at the number 0693434459