Destination Agent – TRAVEL EUROPE

Our partner Travel Europe is hiring a Destination Agent.

PURPOSE OF THE ROLE: By completing tasks under supervision in a high-quality, timely and process-oriented manner, making a measurable contribution to the implementation of company goals and strategy.

REQUIRED SKILLS:

Preferred training: Commercial-tourism or linguistic (technical) school education (GCE, diploma) or university / university of applied sciences

Professional training / certification

Languages (TOEFL, DELF, etc.)
Training in service, purchasing and sales management

Personal skills:

Good business understanding & Customer Focus
Strong learning agility; ability to adapt to rapidly changing requirements
Strong teamwork and communication skills
Intercultural skills
High self-motivation
High focus on results, goals, action and self-motivation
Hands-on mentality
Solution-oriented, self-reliant mode of operation

Professional experience:

Entry possible without professional experience or lateral entry with professional experience in other sectors;
Professional sector experience in a comparable position or purchasing / sales experience preferably in tourism desirable;

IT & Techn. skills:

Good MS Office 365 knowledge
Very good knowledge of in-house ERP system (Tiho)
Booking plan

Language skills:

Local Language, C2
English, C1
Additionally depending on destination:
French, Spanish, Italian, German, B1-C1 advantageous
MAIN RESPONSIBILITIES & ACCOUNTABILITY

Know-How of own destination (customers, hotels, competitors)
Monitoring of local market (trends, eye on competition)
Implementation of the specified goals and tasks DT-Leadership Team + Director of Affiliates
Contribution to ensuring and optimizing daily processes (in coordination with other teams)
Operational contact (customer service) for customers and hotels
Ensure brand visibility within destination
MAIN TASKS AND ACTIVITIES

Close cooperation with Destination Team and HQ Stans
Master data maintenance (rates / opening hours / contact details e.g.)
Reservation’s Management
Museums / local attractions: timings / PAX no / prepayments (if requested)
Guides (Tour Managers): timings / program / advance payments + documentation’s handover
Restaurants: timings / PAX no / Menus / special requirements
Coaches: timings / program / contact details
Hotels: Rooming Lists / Menus / special requirements
Order processing (dossier control, voucher printing)
Advance payments control (Tour Managers)Management of optional / facultative excursions
Emergency control / Quality Control
Support Service – Purchasing Hotels:

Suggestions of new solutions
Connecting Link HQ Stans and local partners (incl. participation in meetings with hotel clients)
Proactive reporting of market trends (risks, tendances, urgent actions to be taken)
Support Service – Sales:

New ideas creation (alternatives to existing programs (incl. direct client contact for a la carte programs.)
Offer control (before sending to client)
Analysis of clients’ feedback and Complaints Management (in collaboration with DT-members)
Customer service & direct client contact (tailoring program to meet customer’s expectations)
Participation in study tours
Support Service – Accounting:

Invoice Control
Problems Solving (missing payments, overpayments, deductions e.g.)

To apply for this position, send your CV to the company via email: Office.tirana@traveleurope.cc